Privacy Policy and Terms of Use

Your privacy is important to us at SAWMR.AI, owned by Madarek Al-Thakaa Company. This privacy policy explains what personal data we process, how we process it, and why we process it, in accordance with the regulations and laws in force in the Kingdom of Saudi Arabia, including the Personal Data Protection Law. This privacy notice should be read together with our terms of use and any other documents referred to in it. Please note that we will request your consent before using your personal data for any purpose other than those stated in this policy.

First: About SAWMR.AI

SAWMR.AI is a platform and services specialized in developing AI agents and providing AI-based technical solutions. We are committed to protecting our users' privacy and taking all reasonable technical and organizational measures to maintain the security of personal data and process it in accordance with the regulations in force within the Kingdom of Saudi Arabia. Madarek Al-Thakaa Company is committed to: collecting and processing only the personal data necessary to provide services or interact with the user; and taking appropriate measures to protect personal information from unauthorized access, modification, or disclosure.

Second: What Personal Information Do We Collect?

In accordance with the data minimization principle, we only collect personal data when necessary. The data we collect may vary depending on how you use SAWMR.AI services. The data we collect may include: Name; Contact information such as email or phone number when provided to us; Information you provide to use our services or access our systems; Technical data such as IP address or general system usage information; Any data provided voluntarily by the user while using the services or interacting with AI agents. We do not collect data we do not need, and we do not collect sensitive data except when necessary and with your explicit consent.

Third: Where Do We Get Your Personal Data From?

We obtain personal data from the following sources: Directly from you through your interaction with SAWMR.AI services; From technical data resulting from your use of the platform; From information you provide when communicating with us or when creating accounts or using tools and interfaces; From other sources disclosed by the user in the context of using the service. We do not obtain user data from external commercial sources, and we do not use unauthorized tracking technologies.

Fourth: Why Do We Need Your Personal Data?

We use the data for the following purposes: Providing AI services, managing user accounts, and technical system operation; Improving service quality, maintenance, and handling technical issues; Compliance with regulatory and legal requirements in the Kingdom; Communication regarding technical support or operational notifications; Internal audit purposes and performance analysis; Preventing misuse and ensuring platform security. We do not use user data to train AI models or agents. All user data is fully retained by the user.

Fifth: Use of Cookies

SAWMR.AI does not use any cookies on its website or platforms. Basic technical data may be automatically recorded only for operational and technical analysis purposes without any marketing tracking.

Sixth: Sharing Personal Data

We do not share user data with any third party under any circumstances, except if: It is required by a legal order from a competent authority within the Kingdom; The user explicitly consents to sharing their data; It is necessary to protect user rights or prevent potential harm. Otherwise, we do not sell, share, or rent any personal data, and we do not use external service providers to process data unless they are guaranteed to comply with data protection requirements in the Kingdom – and with user consent.

Seventh: How Do We Protect Your Data?

We take a range of measures to ensure the protection of personal data, including: Strict access controls on systems; Use of modern encryption standards to protect data; Training employees on data protection policies; Storing data in secure environments; Deleting or destroying data that is no longer necessary.

Eighth: Data Retention Period

We retain data for five (5) years from the last interaction with the user, or as required by applicable regulations, then we delete or destroy it in a secure manner.

Ninth: User Rights

In accordance with the Personal Data Protection Law in the Kingdom, the user has the following rights: Right to access personal data; Right to obtain a copy of their data; Right to correct inaccurate data; Right to object to data processing; Right to withdraw consent at any time; Right to request complete deletion of personal data; Right to know the purpose of collecting and processing data. Some of these rights may be restricted in the following cases: If deleting data conflicts with a legal obligation; If the data is necessary to complete a service requested by the user; If the data is required to prevent or detect a crime or legal violation.

Tenth: Changes to Privacy Policy

We may update the privacy policy and terms of use from time to time. Any changes will be published on this page with the effective date indicated. By continuing to use our services after the changes are published, you agree to the updated policy.

Eleventh: Terms of Use and Disclaimer

By using the SAWMR.AI platform, you acknowledge that: You are fully aware of the privacy policy and terms of use; You are responsible for any unlawful use of the platform's services; SAWMR.AI is not responsible for any inaccurate or incomplete information resulting from the user providing incorrect data; You agree to indemnify the company, its employees, and agents for any damage arising from your misuse of the platform or violation of the terms. If the user causes any technical disruption or damage to the systems, they bear all costs and damages resulting therefrom.

SAWMR.AI is committed to protecting your privacy, ensuring your data is used only in the manner you consent to, and in accordance with the highest standards of security and compliance in the Kingdom of Saudi Arabia.